Return & Refund Policy

Ready-to-wear pieces purchased from S24bycecilia may be returned within 14 days of the delivery date.

To be accepted, the item must be:

• Unworn, unwashed, and unused
• Returned with all original tags still attached
• Returned in the original packaging

We inspect every return. Items that have been worn, washed, altered, or returned without tags or original packaging may be refused.

Do not send an item back until we approve the return. To begin:

1. Email S24bycecilia@gmail.com within 14 days of delivery.
2. Include your order number, the item you want to return, and whether you want a refund, exchange, or store credit.
3. Wait for our confirmation, then ship the item with tracking to:

S24bycecilia
2 Wheatgrass Bay
Brandon, Manitoba
Canada
R7A 7Z6

Keep your shipping receipt until the refund, exchange, or store credit is complete. You can also write to us on the contact page.

Custom and made-to-fit pieces are made especially for you. They cannot be returned, exchanged, or refunded.

A custom order also cannot be cancelled after payment. Please check your measurements carefully before you pay. If you need help, contact us before you place the order.

Sale and clearance items cannot be returned or exchanged.

Gift cards cannot be refunded or exchanged for cash.

For an approved ready-to-wear return, you may choose a refund, an exchange, or store credit.

• Refund: paid back to the same card or payment method you used at checkout, within 5 business days after we receive and inspect the return.
• Exchange: we will confirm if the new size or colour is in stock, then ship it after we receive and inspect your original item. If it is not in stock, we will refund you to the same payment method.
• Store credit: applied to your S24bycecilia account after we receive and inspect the return.

Your bank may take extra time to show a refund on your statement.

For a normal return, the customer pays return shipping.

If we sent the wrong item, or the item arrived damaged, S24bycecilia pays the return shipping.

Original shipping is refunded only when the return is our error (wrong or damaged item). It is not refunded on a normal change-of-mind return.

If your order arrives damaged or is not what you ordered, email S24bycecilia@gmail.com within 48 hours of delivery.

Include your order number, a short description, and clear photos of the item and packaging. We will replace the item. Please keep the item and packaging until we confirm next steps.

Custom and made-to-fit orders cannot be cancelled after payment.

For ready-to-wear, email us as soon as possible with your order number. If the order has not yet shipped, we will cancel it and refund you to the same payment method.

We accept returns from outside Canada, subject to the same 14-day ready-to-wear rules above.

The customer pays return shipping, customs, and any duties or taxes on the return. Please use a tracked service. We cannot complete your refund, exchange, or store credit until the parcel arrives in Brandon and is inspected.

For returns, exchanges, store credit, or anything about your order:

S24bycecilia
2 Wheatgrass Bay
Brandon, Manitoba
Canada
R7A 7Z6
Email: S24bycecilia@gmail.com